PRIVACY POLICY & LEGAL INFORMATION

PRIVACY POLICY

1. INFORMATION WE COLLECT

We collect information you provide directly to us,such as when you create an account,make a purchase,or contact us. This may include:

• Personal identification information (name,email address,phone number)
• Account credentials and preferences
• Payment and transaction information
• Communications with our customer service team

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide,maintain,and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Comply with legal obligations and enforce our terms

3. INFORMATION SHARING

We do not sell,trade,or otherwise transfer your personal information to third parties without your consent,except as described in this policy. We may share your information:

• With service providers who assist us in operating our website and services
• When required by law or to protect our rights and safety
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

4. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access,alteration,disclosure,or destruction. However,no method of transmission over the internet is 100% secure.

5. COOKIES AND TRACKING

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Our cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our services and user experience

GDPR COMPLIANCE

YOUR RIGHTS UNDER GDPR

If you are a resident of the European Union,you have the following rights regarding your personal data:

• Right of Access:You can request information about the personal data we hold about you
• Right to Rectification:You can request correction of inaccurate personal data
• Right to Erasure:You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing:You can request limitation of processing of your personal data
• Right to Data Portability:You can request transfer of your data to another service provider
• Right to Object:You can object to processing of your personal data for certain purposes

LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

• Contract Performance:To provide our services and fulfill our contractual obligations
• Legitimate Interest:To improve our services and ensure security
• Legal Compliance:To comply with applicable laws and regulations
• Consent:Where you have given explicit consent for specific processing activities

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected,comply with legal obligations,resolve disputes,and enforce our agreements. Specific retention periods vary depending on the type of data and applicable legal requirements.

LEGAL INFORMATION

LICENSING AND REGULATION

LotoDownUnder operates under the following licenses and regulatory oversight:

• Licensed by the Victorian Gambling and Casino Control Commission (VGCCC)
• Compliant with Australian Consumer Law
• Adheres to Anti-Money Laundering and Counter-Terrorism Financing regulations
• Member of responsible gambling organizations

DISPUTE RESOLUTION

If you have a complaint or dispute,we encourage you to contact us first. If we cannot resolve the matter to your satisfaction,you may:

• Contact the Victorian Gambling and Casino Control Commission
• Seek assistance from consumer protection agencies
• Access alternative dispute resolution services
• Pursue legal remedies through the courts

INTELLECTUAL PROPERTY

All content,trademarks,service marks,logos,and intellectual property displayed on our website are the property of LotoDownUnder or our licensors. Unauthorized use is strictly prohibited and may result in legal action.

ACCESSIBILITY

We are committed to making our website accessible to all users,including those with disabilities. We strive to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

CONTACT INFORMATION

For questions about this Privacy Policy,GDPR requests,or legal matters,please contact us: